Patient Advocacy

Whenever you have questions or needs that are not being addressed by your healthcare team, you can call a patient advocate. Patient advocates act as liaisons between patients and staff to resolve problems and advocate for patients’ rights. They help with special needs or requests, give information about network services, provide emotional support to patients and manage our Hospitality House. Patient advocates provide information and guidance about end-of-life decisions ( advance directives, termination of life support, Do Not Resuscitate orders, etc.) and also provide notary services for medical issues.

Patient advocates are available at Einstein Medical Center Philadelphia Monday through Friday from 9 a.m. to 5 p.m. Patient Advocates are also available at Belmont Behavioral Health Monday through Friday from 9 a.m. to 5 p.m. Click here to contact Patient Services or call the Patient Hotline at 215-456-6334.

Contact Einstein Patient Advocates

To reach a patient advocate, call 215-456-6334. Einstein’s patient advocates cover Einstein Medical Center Philadelphia, Germantown Community Health Services, MossRehab, Elkins Park, and Willowcrest. Patient advocates are available during business hours. Patient advocates are also available at Belmont Behavioral Health; call 215-581-3715 to reach a Belmont patient advocate. To e-mail a member of the Patient Services Department, click on a name below:

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Patient Advocate

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Patient Advocate

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Patient Advocate

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Patient Advocate

Einstein Hospitality House

Sometimes patients must remain in the hospital for an extended time, which can be difficult for their families if they live far away or have transportation issues. Our Hospitality House provides families of any patient in Einstein Medical Center Philadelphia, Willowcrest, MossRehab and other Network inpatient facilities a comfortable alternative to area hotels for a nominal fee. Guests have their own bedrooms equipped with bathroom, telephone and television. They also have access to shared kitchen and dining areas, laundry facilities and a common room. For more information or to make reservations, call Patient Services at 215-456-6334.